Shipping Policy

Effective Date: 16 July 2025

Thank you for shopping with Capilano India Food Pvt Ltd. We are committed to delivering your food products in a timely and reliable manner. Please read our Shipping Policy carefully to understand how we process and ship your orders.

1. Shipping Timeframe

We aim to process and delivered all orders within 7 business days from the date of purchase.

• Order Processing: 1–2 business days

• Shipping Time: 3–5 business days

• Total Estimated Delivery Time: Up to 7 business days

Delivery times may vary depending on your location and product availability. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Locations

• We aim to process and delivered all the orders.

3. Shipping Charges

Shipping costs are calculated at checkout based on the delivery address and order size. Free or discounted shipping may be offered during special promotions.

4. Delivery Issues

Please ensure that your shipping address is correct at the time of order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

If you do not receive your order within the expected timeframe, please contact us at:

📧 Email: support@capilanoindia.com
📞 Phone: +91-9927081934

5. Perishable Goods

As we deliver perishable food items:

• Please ensure someone is available to receive the package at the time of delivery.

• We are not responsible for spoilage due to missed deliveries or delayed pickup.

• All food items are carefully packed to maintain freshness, but we recommend refrigeration upon receipt where applicable.

6. Order Tracking

Once your order ships, you will receive an email with tracking information. You can track your order status using the provided tracking link.

7. Delays

While we do our best to meet the 7-day delivery timeline, external factors (such as weather, holidays, or carrier delays) may occasionally impact shipping times. We appreciate your understanding in such cases.

If you have any further questions about our Shipping Policy, feel free to reach out to our customer service team.