Terms & Conditions

Effective Date: 16 July 2025
Welcome to Capilano India Food Pvt Ltd (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, https://capilanoindia.com/ (the “Site”), and any services, including the ordering of food products (the “Services”), provided through the Site.

By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

1. Use of the Site

• You must be at least 18 years of age to use this Site or place an order.

• You agree to provide accurate, current, and complete information when placing an order or registering an account.

• You are responsible for maintaining the confidentiality of your account login details.

2. Products & Orders

• All food products are subject to availability and may be withdrawn or substituted at our discretion without notice.

• Images and descriptions of products on the Site are for illustrative purposes only.

• We reserve the right to refuse any order you place with us.

• Orders must be paid in full at the time of purchase.

3. Pricing & Payment

• All prices are listed in Indian Currency and are subject to change without notice.

• Payment must be made through approved methods at the time of ordering.

• You agree to pay all charges incurred by you or any users of your account.

4. Shipping & Delivery

• Delivery times are estimates only and may vary due to external factors.

• We are not liable for delays, damages, or loss during transit beyond our control.

• You are responsible for providing accurate delivery information.

5. No Returns or Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges.

If an item is damaged or incorrect, contact us within 24 hours of delivery.

6. Allergens & Dietary Preferences

• We make every effort to list common allergens and ingredients.

• However, cross-contamination may occur.

• It is your responsibility to review product ingredients and consult with us if you have specific dietary needs or allergies.

7. Intellectual Property

All content on the Site, including text, images, logos, and trademarks, is the property of Capilano India Food Pvt Ltd or its licensors and is protected by applicable laws. You may not use, reproduce, or distribute our content without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Capilano India Food Pvt Ltd shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

• Use or inability to use the Site or Services

• Errors, inaccuracies, or delays in content

• Any products purchased through the Site

Use of the Site and our products is at your own risk.

9. Indemnification

You agree to indemnify and hold harmless Capilano India Food Pvt Ltd, its directors, employees, and partners from any claim or demand resulting from your violation of these Terms or use of the Site.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with an updated effective date. Continued use of the Site after such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India,U.P, without regard to its conflict of law principles.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: support@capilanoindia.com
📞 Phone: +91-9927081934